Doing some housekeeping. Please wait...

Frequently Asked Questions

Frequently Asked Questions2018-04-19T13:23:36+00:00
How long is the turnaround for a pick up at your store?2018-04-12T13:45:36+00:00

48 hours max if we have all the products in stock.

Is there a cut off time during the day for the 24 hour delivery?2018-04-12T13:47:39+00:00

Yes. Your gift box must be ordered by 2pm the previous day.

What are the boxes made out of?2018-04-12T13:50:23+00:00

Canadian Spruce and Canadian Pine.

What are the stains made out of?2018-04-12T14:23:33+00:00

Our stains and colours are made with water soluble acrylics.

How do I know what gift box to order?2018-04-12T14:26:02+00:00

Selection is generally based on preferences for certain scents and type of activity.

How do I clean up the residuals in my baths?2018-04-12T14:27:03+00:00

You can just wipe down your tub with the products you normally use to clean with.

Are these products safe on sensitive skin?2018-04-12T14:28:12+00:00

As these products have essential oils we always recommend a skin test before use if unsure.

Why are there fragrance oils and colour in some of your products, aren’t those synthetic ingredients?2018-06-28T18:08:32+00:00

Some of our products do contain phthalate-free fragrance oil and/or skin-safe colorant to maintain product integrity since natural fragrances often dissipate very quickly and it isn’t always possible to achieve a desired colour without using mineral colours.

What is a social enterprise?2018-04-12T14:29:46+00:00

A Social Enterprise is a business with an embedded social value in its mission and in our case we support persons with disabilities by providing training and employment for them.

Why are some of your products labelled in imperial measurements?2018-04-12T14:30:38+00:00

As we source premium local products some of our vendors also supply businesses south of the border.

We are attempting to ensure that all our local suppliers can convert their imperial measurements to metric.

How long is the turnaround for a pick up at your store?2018-04-12T13:45:36+00:00

48 hours max if we have all the products in stock.

Is there a cut off time during the day for the 24 hour delivery?2018-04-12T13:47:39+00:00

Yes. Your gift box must be ordered by 2pm the previous day.

What are the boxes made out of?2018-04-12T13:50:23+00:00

Canadian Spruce and Canadian Pine.

What are the stains made out of?2018-04-12T14:23:33+00:00

Our stains and colours are made with water soluble acrylics.

How do I know what gift box to order?2018-04-12T14:26:02+00:00

Selection is generally based on preferences for certain scents and type of activity.

How do I clean up the residuals in my baths?2018-04-12T14:27:03+00:00

You can just wipe down your tub with the products you normally use to clean with.

Are these products safe on sensitive skin?2018-04-12T14:28:12+00:00

As these products have essential oils we always recommend a skin test before use if unsure.

Why are there fragrance oils and colour in some of your products, aren’t those synthetic ingredients?2018-06-28T18:08:32+00:00

Some of our products do contain phthalate-free fragrance oil and/or skin-safe colorant to maintain product integrity since natural fragrances often dissipate very quickly and it isn’t always possible to achieve a desired colour without using mineral colours.

What is a social enterprise?2018-04-12T14:29:46+00:00

A Social Enterprise is a business with an embedded social value in its mission and in our case we support persons with disabilities by providing training and employment for them.

Why are some of your products labelled in imperial measurements?2018-04-12T14:30:38+00:00

As we source premium local products some of our vendors also supply businesses south of the border.

We are attempting to ensure that all our local suppliers can convert their imperial measurements to metric.

Accessibility
0